Q: Do I need an account to place an order?
A: Yes, creating an account is required to complete your purchase, track your orders, and manage your order history.
Q: Can I cancel or modify my order after placing it?
A: Orders are processed quickly to ensure freshness and quality. If your order has not yet entered processing or shipment, please contact us immediately at [email protected] with your order number, and we will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: In what currency will I be charged?
A: All orders are processed in U.S. Dollars (USD), regardless of any currency displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A:
Delivery times may vary during peak seasons or due to carrier delays.
Q: What are everlasting (preserved) flowers?
A: Everlasting flowers are real, natural flowers that have undergone a special preservation process to maintain their beauty, softness, and color for an extended period — often lasting months or even years without water or sunlight.
Q: What types of floral products do you offer?
A: We offer a curated selection of preserved flower arrangements, including rose boxes, bouquets, decorative floral displays, and elegant gift sets suitable for various occasions.
Q: Are your flowers real?
A: Yes, all our arrangements are made from real flowers that have been carefully preserved to maintain their natural appearance.
Q: How should I care for my everlasting flowers?
A:
Q: Do preserved flowers require special maintenance?
A: No special maintenance is required. With proper care, your flowers can maintain their beauty for a long time.
Q: What is your return policy?
A: You may request a return within 30 days of delivery. Items must be unused and returned in their original packaging. Customized or final sale items are not eligible for return unless defective or incorrect.
Q: How long does it take to receive a refund?
A: Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.
Q: Is my payment information secure?
A: Yes. We use secure, PCI DSS–compliant payment processors and do not store your full credit card details.
Q: Do you share my personal information?
A: We only share your information with trusted partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We do not sell your personal data.
If you have additional questions about our products or your order, please contact us:
Email: [email protected]
Our support team is always happy to assist you.
